PRIVACY POLICY
OVERVIEW
At Luraz, your privacy is of paramount importance to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [https://luraz.com] (the “Site”) or engage with any of our services. By accessing or using our services, you agree to the terms outlined herein, which may be updated or revised at any time without prior notice. It is your responsibility to review this policy periodically for changes.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about individual pages viewed, referring sites, search terms, and site interaction (“Device Information”).
When you make or attempt to make a purchase, we collect your name, billing/shipping address, payment information (e.g., credit card numbers), email, and phone number (“Order Information”).
We may also collect information directly from you when you create an account, complete surveys, communicate with customer service, or engage via social media (“User Information”).
Together, “Personal Information” refers to Device, Order, and User Information.
SECTION 2 – HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Personal Information for:
- Order Fulfillment: Processing payments, confirmations, and deliveries.
- Customer Support: Responding to inquiries and account-related communication.
- Personalization: Improving site experience and tailoring content.
- Marketing: Sending promotions with your consent (unsubscribe anytime).
- Legal Compliance: Enforcing our Terms of Service and complying with applicable laws.
SECTION 3 – CONSENT
By providing personal data during transactions or interactions, you consent to its use for that specific purpose. For marketing purposes, we request express consent or provide an opt-out option.
You may withdraw your consent anytime by contacting us at info@luraz.com or using the unsubscribe link in our communications.
SECTION 4 – DISCLOSURE OF YOUR INFORMATION
We may share your Personal Information with third-party service providers who assist in site operations and transactions. These partners are contractually obligated to safeguard your data.
We may also disclose your information to comply with legal requirements, enforce our policies, respond to lawful requests, or in the case of a business transfer (e.g., merger or acquisition).
SECTION 5 – THIRD-PARTY SERVICES
Some services (e.g., payment processors) have independent privacy policies. We recommend reviewing those policies directly.
By engaging with third-party services, you acknowledge that your data may be processed or stored in jurisdictions outside of your own.
SECTION 6 – DATA RETENTION
We retain Personal Information only as long as necessary for service delivery, compliance, or legal obligations. When no longer needed, we securely delete or anonymize the data.
SECTION 7 – SECURITY
We implement commercially reasonable safeguards to protect your data. However, no method of internet transmission or storage is 100% secure. By using the Site, you accept this inherent risk.
SECTION 8 – YOUR RIGHTS (GDPR COMPLIANCE)
If you are in the EEA, you have the right to:
- Access, correct, or delete your Personal Information
- Restrict or object to processing
- Request data portability
To exercise these rights, email info@luraz.com. We will respond within applicable legal timeframes. You may also lodge a complaint with your local data authority.
SECTION 9 – COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tools to improve functionality, measure engagement, and analyze traffic. By using our site, you consent to this, unless disabled in your browser settings.
Disabling cookies may affect site performance or accessibility.
SECTION 10 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your jurisdiction. If we discover that a minor has submitted personal data without parental consent, we will delete the data promptly.
SECTION 11 – DATA FROM SONG ORDERS AND USER-SUBMITTED CONTENT
If you provide lyrics, messages, or personal stories for song creation, this data may be used solely to fulfill your custom order. Such content is treated as confidential and is not shared publicly without your permission, except where noted in our Terms of Service (e.g., portfolio use).
We do not knowingly use or retain sensitive data beyond the scope of song creation.
SECTION 12 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with immediate effect. Continued use of the Site after changes constitutes acceptance.
SECTION 13 – CONTACT INFORMATION
For any privacy-related inquiries or to exercise your data rights, please contact:
Luraz – LyricalArtZone
https://luraz.com
info@luraz.com
+44 7391 490260